Software Issues

If you have a software question (e.g., "How do I create a chart in Excel?") you should contact the Information Technology Response Center (ITRC). The phone number of the ITRC is 962-HELP (962-4357). You can also submit a help request online from their web site http://help.unc.edu. The web site also includes many instructive documents on software, hardware, training, and other resources available at UNC.

Hardware Issues

If something goes wrong with your personal computer you should send a help request to the ITRC from their web site http://help.unc.edu or call their help line at 962-HELP (962-4357). The ITRC also has two walk-in locations on campus for repairs or software installation:

1. House Undergraduate Library

   Hours:
   Monday-Thursday 7:30 a.m. to 10:00 p.m.
   Friday 7:30 a.m. to 5:00 p.m.
   Sunday 1:00 p.m. to 10:00 p.m.
   

2. Hinton James Dormitory

   Hours:
   Monday-Thursday 12:00 p.m. to 8:00 p.m.
   Friday 12:00 p.m. to 5:00 p.m.

If you are experiencing problems with a School of Pharmacy machine, please email ITSOP@unc.edu.